Terms & Conditions

Legal Info

We’re Same Scent (VAT no. 2555 6009), an online perfume shop based in Malta, trading through samescent.com.

These terms apply whenever you shop with us or use our website. They set out what we expect from each other, and they give you helpful info about ordering, delivery and returns. If you need anything else, message us on WhatsApp (+356 9920 8967) – we always love to hear from you!

We update these terms from time to time. The version shown on this page when you place your order is the one that applies to that order.

These terms are governed by Maltese law, and the Maltese courts have jurisdiction. If you are a consumer living in another EU country, you also keep the protection of the mandatory consumer laws of your own country, and you may bring proceedings there.

Nothing in these terms affects your legal rights as a consumer.

About You

To shop with us, you need to:

• be at least 18 years old, or have the permission of a parent or guardian; and
• use a payment method we accept, and be authorised to use it (e.g. the card is in your name or you have permission to use it).

We accept debit and credit cards, Apple Pay and Google Pay, PayPal, and Cash on Delivery where offered at checkout. The payment methods available to you are shown at checkout.

Order Placement

When you place an order, you’ll receive an email confirming that we’ve received it.

For card and PayPal payments, the contract between us is made once your payment has been approved. For Cash on Delivery, the contract is made when we confirm your order, and you pay when your order is delivered or collected.

You can’t change an order once it’s placed, but you can cancel it free of charge before it’s dispatched or ready for collection – just message us on WhatsApp with your order number as soon as possible. Once your order has been dispatched, you can still return it (see Cancellations & Returns below).

All orders are subject to availability. If there’s an issue with your order, we’ll get in touch with you.

Very occasionally, we may need to refuse or cancel an order (even after confirming it) – e.g. if an item is out of stock, or if we suspect fraud or misuse. If this happens, we’ll let you know and give you a full refund of anything you’ve paid. If you think we’ve made a mistake, please get in touch and we’ll be happy to look into it.

Prices, Offers & Payment

All prices are in euro (€) and include VAT where applicable. Delivery charges and any payment fees are shown at checkout before you pay.

• PayPal fee: paying with PayPal adds a 3.5% processing fee, which is shown at checkout before you confirm your order. Paying by card, Apple Pay, Google Pay or Cash on Delivery carries no fee.
• Mix & Match bundles: bundle prices on Same Scent branded perfumes are applied automatically in your basket, based on how many qualifying bottles you buy. The price per bottle you pay is shown in your basket and on your order confirmation.
• Limited-time offers: sale prices and offers last until the end date or time shown, or while stock lasts.

Despite our best efforts, a product or offer may occasionally be priced or described incorrectly. If we find an obvious error affecting your order, we’ll tell you as soon as possible and give you the choice of confirming your order at the correct price or cancelling it. If we can’t reach you, we’ll treat the order as cancelled, and if you’ve already paid, we’ll refund you in full.

Delivery & Collection

At checkout you can choose from the delivery options available for your address, with the cost and estimated delivery date shown before you pay:

• Delivery in Malta and Gozo – delivered by our courier partner, Kwip.
• Free local pickup – collect your order from one of our collection points on the day and time slot you book at checkout. Please bring your order number.
• Delivery to other EU countries – where offered at checkout.

We work hard to meet every delivery estimate, but delays can happen – e.g. because of courier delays, logistics or bad weather. We’ll keep you updated as much as we can. If your order hasn’t arrived within 30 days of ordering, you may cancel it and get a full refund.

Your order becomes your responsibility once it has been delivered to you (or to someone you nominate), or once you’ve collected it.

Cancellations & Returns

Your 14-day right to cancel

As an online shopper, you have the right to change your mind and cancel your order within 14 days from the day you (or someone you nominate) receive or collect it, without giving any reason. This is our 14-day money-back guarantee.

To cancel, tell us clearly within those 14 days – message us on WhatsApp with your order number, or use the model cancellation form at the bottom of this page (you don’t have to).

You then need to send back or hand back the items within 14 days of telling us. Unless the item is faulty or we sent you the wrong item, the cost of returning it is yours.

Trying your perfume

Of course, it’s fine to try your perfume to judge the scent, just as you would in a shop – a few sprays are perfectly OK. If a bottle comes back used more than is needed to judge it (more than about 5 sprays) or in a worse condition, we may reduce your refund to reflect its loss in value.

Your refund

We’ll refund you within 14 days of you telling us you’re cancelling, including the standard delivery charge you paid. We may wait until we’ve received the items back (or you’ve shown proof that you’ve sent them) before refunding you. We refund using the same payment method you used, unless we agree otherwise. Cash on Delivery orders are refunded by bank transfer.

If you return part of a Mix & Match bundle, your refund is the difference between what you paid and the bundle price for the items you keep.

Faulty, Damaged or Wrong Items

Everything we sell must match its description and be of satisfactory quality. If an item is faulty, damaged in transit, or not what you ordered, you’re protected by Malta’s consumer law for two years from delivery, and we’ll repair or replace it or, if that isn’t possible, give you a refund.

To help us sort things out quickly, please message us on WhatsApp as soon as you notice a problem, with your order number and a photo. In these cases, we cover the cost of returning the item.

This doesn’t cover normal use, or damage caused by misuse or by storing the perfume in unsuitable conditions (e.g. direct sunlight or heat).

Intellectual Property, Software & Content

Same Scent owns or has permission to use the intellectual property rights in its website and its content. All such rights are reserved.

You’re allowed to store, print and display our website content only for your own personal use. You’re not allowed to use any part of the website for commercial purposes without our express permission.

You’re also not allowed to use the Same Scent logo or any Same Scent brand or trade mark (or anything similar) without our express permission.

Promo Codes

From time to time, we may give you Promo Codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout!

Each Promo Code has its own terms, which will be made clear when it’s issued to you (e.g. which products, single or multiple use, and when it can be used). Promo Codes have no cash value and can’t be exchanged for cash.

If you’re given a Promo Code meant just for you, please don’t share it (e.g. don’t post it on social media). If we find that a Promo Code has been misused (e.g. sold or shared), we may cancel it.

If a Promo Code can’t run properly because of fraud, tampering, technical errors or anything else beyond our control, we may cancel, change or suspend it. This won’t affect orders that have already been placed and accepted.

Your Info

Our Privacy Policy explains how we use your information. If your details change, please update them in My Account.

You can opt in or out of our marketing emails at any time under My Account → Account details, and change your cookie choices at any time using our Cookie Settings.

We love chatting with you on social media. However, we can’t control those platforms or how your profiles are set up on them, so please check your privacy settings there.

Our Liability

We’re responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We’re not responsible for loss or damage that isn’t foreseeable, or for business losses – our products are for personal use only.

We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your legal rights as a consumer in relation to the products we sell.

Perfumes are for external use only. Please don’t spray near your eyes or on irritated skin, and stop using a product if irritation occurs. If you have a known allergy, please check the ingredients on the packaging before use, or ask us.

Linking To Our Website

It’s fine for you to link to samescent.com, as long as you do so in a way that is non-commercial, fair and legal, and doesn’t damage or take advantage of our reputation.

Please don’t link in a way that suggests any form of approval or endorsement by Same Scent where none exists.

Our website must not be framed on any other site without our permission.

Complaint or Need to Reach Out to Us?

Message us on WhatsApp (+356 9920 8967) or visit our Contact Us page. We’ll do our best to put things right.

If we can’t resolve your complaint, you can contact the Office for Consumer Affairs of the Malta Competition and Consumer Affairs Authority (MCCAA) at mccaa.org.mt.

User Generated Content Terms & Conditions

Have we reached out to you on social media to feature your content on our channels? Congrats! It means we love your style.

By replying with the hashtag we ask for (such as #SameScent), you agree that:

• we can use your handle and the content (the “Content”) on samescent.com and on Same Scent’s social media channels (including Instagram and Facebook); and
• we can edit, crop, adapt or enhance the Content (but we will never treat you in a derogatory way).

You promise that you:

• have the permission of everyone in the Content;
• have the right to grant Same Scent the above rights; and
• are at least 16.

If you (or anyone in the Content) asks us to remove the Content, we will remove it from the website and the social media accounts we control.

Please remember that other users of these platforms can share the Content once it’s posted – for example, by taking a screenshot. If you don’t want to grant the permissions above, please don’t give us consent to use the Content.

Model Cancellation Form

If you’d like to cancel your order in writing, you can copy this form and send it to us on WhatsApp. You don’t have to use it.